Preamble
The site www.eexcel.eu is the property of EEO in its entirety, as well as all the rights relating thereto, which has delegated the use of the site to its distributor SARL CARAIBES DOUBLE EXCELLENCE (CDE) located at 16 RUE VICTOR MAURASSE 97150 SAINT MARTIN with SIRET number 80121489100013. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, hypertext type links to the site are authorized without specific requests.
1.Acceptance of the conditions
2. Ordered
3. Delivery
4. Shipping times
5. Product return
6. Price
7. Product unavailability
8. Payment
9. Disputes
10. Guarantee
11. Confidentiality agreement
- 1. Acceptance of conditions
The customer acknowledges having read, at the time of ordering, the special conditions of sale stated on this screen and expressly declares to accept them without reservation.
These general conditions of sale govern the contractual relations between CARAIBES DOUBLE EXCELLENCE (CDE) located at 16 RUE VICTOR MAURASSE 97150 SAINT MARTIN with SIRET number 80121489100013 and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.
- 2. Ordered
The automatic registration systems are considered as proof of the nature, content and date of the order. C.D.E confirms the acceptance of his order to the customer at the email address that he has communicated. The sale will only be concluded from the confirmation of the order. C.D.E reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product.
- 3. Delivery
The time for dispatching an order corresponds to an indicative timeframe from the day following that of the validation by the Buyer of his order.
This period takes into account the expected processing times and receipt by C.D.E of the Products making up the order. In no case may it be enforceable, but in the event of unusual delay, an email will be sent to the Buyer.
In general, the articles are dispatched within 48h / 72h working.
The estimated time for shipping an order is based on that of the item in this order with the longest shipping time.
- 4. Shipping times
C.D.E undertakes to deliver the products in the catalog within 2 to 10 working days,
after acceptance of the order.
- 5. Product return
The buyer has 14 clear days to exercise his right of withdrawal without having to justify reasons.
When the fourteen-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
Return costs are the responsibility of the customer except for a reference error or product defect.
In the event of an exchange or refund, please contact us first via the Contact section of the site (subject: Customer Service) or by phone at +590 690 10 68 10
Return the item (s) new and in their original condition, unused and complete (packaging, accessories, samples, ..) and accompanied by a copy of the invoice to the address next :
C.D.E
BP 511
97056 Saint-Martin Cédex
In the event of exercise of the right of withdrawal, CDE is required to reimburse the sums paid by the customer and this reimbursement will be in the form of a credit note which will be valid for one year on all products on the site, with the exception of the costs of return which will be borne by the buyer.
- 6. Price
The price is expressed in euros and excluding VAT.
The price indicated on the product sheets does not include preparation costs for orders of less than € 250 excl.
The price indicated in the order confirmation is the final price, expressed exclusive of tax and not including VAT for France and the countries of the EEC. This price includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport and commissioning.
- 7. Product unavailability
Despite all the precautions taken, the product ordered and purchased may no longer be available. It is necessary to know that your order is recorded during the payment of your purchases and not when ordering them. Indeed, during the basketing that you carry out, it is possible that the product appears as being still available and that this is no longer the case when recording your payment, the only moment taken into account by our company for availability of items. If the product is unavailable, you will be informed within 48 working hours by email or telephone from our customer service. If the payment has already been made and validated, we undertake to reimburse as soon as possible, by the means of payment used, and at the latest within the month of the registration of the credit of the purchase on our bank account. Beyond this period, you would be entitled to request the payment of interest at the legal rate.
In the event of unavailability of one or more products for an order of two or more items, the Company undertakes to contact the buyer within eight days to notify them of this unavailability. The Company will then offer the buyer two options:
– first option: the Company will suggest a credit note valid for one year on all the products of the site of equal value to the missing product (s),
– second option: the Company agrees to reimburse the missing product (s) as soon as possible on the means of payment used.
- 8. Payment
The price invoiced to the customer is the price indicated on the order confirmation sent by C.D.E ..
The price of the products is payable in cash on the day of the actual order.
Payment is made by credit card bearing the initials CB, by PayPal or by bank transfer.
The order validated by the customer will only be considered effective when the concerned bank payment centers have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email. In addition, C.D.E reserves the right to refuse any order from a customer with whom there is a dispute.
9. Disputes
This contract is subject to French law. C. D.E cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of CDE will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help:
a professional association of the branch, a consumer association or any other council of its choice. It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial commitments towards the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.
10. Guarantee
In all cases CDE cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, CDE's liability is systematically limited to the value of the product in question, its date of sale and this. without recourse possibilities against the brand or the company producing the product.
In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Article 1625 and following of the Civil Code). Provided that the buyer provides proof of the hidden defect, the seller must legally repair all the consequences (article 1641 and following of the civil code); if the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (art.1648 of the civil code). You can contact customer service from Monday to Saturday at tel: 0590 690 10 68 10 or by e-mail mac commande@eexcel.eu.
11. Confidentiality agreement
The confidentiality of your private data is a priority for our service.
You will find below the details of our commitment to the confidentiality of your data.
Collection and use of personal data
The personal data we collect are as follows:
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- When you use the service anonymously, we collect certain information about your visit such as the IP address or the internet browser used.
Use: these data are used to improve the service even if you are not registered. For example, knowing which browser you are using allows you to improve the display of our site according to your browser. The IP address allows us to show you the price for your country.
- When you use the service anonymously, we collect certain information about your visit such as the IP address or the internet browser used.
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- When you create an account on our site, we save your identification data. This data is reduced to the strict minimum, namely: your email address, a password and your postal address. Nothing else.
Use: your email allows us to contact you in order to inform you of our offers, advice but also allows you to recover your password if you forget it. The password allows you to secure your account. We do not know your password, it is encrypted on our servers. Your postal address allows us to ship your orders to you via our service provider Chronopost.
- When you create an account on our site, we save your identification data. This data is reduced to the strict minimum, namely: your email address, a password and your postal address. Nothing else.
- When you pay by Credit Card or PayPal, we have no access to your personal or banking data. These are managed by the service provider you choose during payment (Credit card via the Scellius Net secure service from La Banque Postale or by Paypal)
Disclosure to third parties
To be completely clear, without your consent, we do not disclose, sell, or share any of your data whatsoever with third parties with whom we work (Service Providers, Suppliers, Customers, etc.)
Personal data may need to be shared when you use a third party or a proposed partner service. In this case an action on your part is necessary and the acceptance of the sharing of information will be indicated.
We may also disclose your data if we believe that for national security, law enforcement, or other matter of public interest, disclosure is necessary or appropriate. We may also disclose information about you if we believe that disclosure is reasonably necessary to enforce compliance with our terms and conditions or to protect our business or users. In addition, in the event of a restructuring, merger or sale, we may transfer any personal information we collect to the relevant third party.
Data protection
We implement all means to protect your data.
- We do not know your password, it is encrypted on our servers.
- Payment data (bank cards, etc.) are not known to our servers; they are stored with our service provider La Banque Postale or PayPal, which has all the guarantees and certifications required for this type of activity.
However, given the complexity of the Internet and mobile telephony environment, C.D.E cannot however be bound by an obligation of result in this regard.
The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. The lack of information results in the non validation of the order. In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL) under number 1826218v0. The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with C.D.E.
If you have any questions or concerns about the processing of your data or the Privacy Policy described on this page, please contact us.